On December 13, Qilu.com reported a ceramic tile quality dispute. Mr. Wu from Dongying, Shandong Province, purchased floor tiles from a brand in Guangdong for a total of 9,890 yuan from a ceramic tile dealer store in a building materials city in Zibo for the purpose of renovating his new house. The entire batch of tiles looked fine, but as soon as they were cut, cutting surfaces would appear. Unevenness problem.
Comparing the tiles cut on site, the cutting surfaces of this batch of tiles are very different from another type of tiles newly bought by Mr. Wu. The decorator also said that he had never encountered this problem before. In this regard, the dealer said that the bricks were pure Guangdong bricks. As for why this happened, he was not sure. He was just a dealer. If there were quality problems with the bricks, he could directly return them to the factory, and he could take back the unused bricks and get a refund. Whatever has already been laid will be ignored. Mr. Wu did not agree with the dealer's opinion. They hoped that the merchant would return all the bricks and compensate for losses including labor costs. The dispute between the two parties was unclear, and Mr. Wu was planning to find a Guangdong manufacturer for appraisal and resolve it through legal means.
Coincidentally, Ms. You from Shijiazhuang, Hebei Province also encountered ceramic tile quality problems.
In August, Ms. You purchased ceramic tiles from a certain brand in Guangdong for the decoration of her new house. As soon as the ceramic tiles were laid, she found many scratches on the newly laid floor tiles. Excluding scratches on the tiles caused by violent construction, Ms. You believes that there is a problem with the quality of the tiles. She contacted the seller, who said that it was not a problem with the quality of the tiles, but scratches caused by construction, and he could provide a manufacturer's quality inspection report. Ms. You did not agree with this statement. The two parties had major differences and ultimately failed to reach an agreement, which will be resolved through judicial procedures.
In fact, disputes caused by the quality of ceramic tiles are not uncommon. Reporters from China Ceramics Network found that since this year’s renovation peak season, disputes between renovation owners and ceramic tile dealers have occurred frequently in various places. Statistics on the complaints received by the National Consumers Association in the third quarter of 2020 show that 7,506 complaints were received about housing and building materials products, ranking sixth among product complaints. Among them, the quality of ceramic tiles is a major issue, and the disputes involved mainly include the color difference of ceramic tiles. Large, with "cracks" etc.
According to incomplete statistics, 59 batches of ceramic tiles were unqualified in the national quality inspection survey in the past month. Taking Chancheng District of Foshan, the "Southern Pottery Capital", as an example, data from the district's market supervision and complaint reporting center show that there were 174 consumer complaints about decoration and building materials in September 2020, of which 67 were for ceramic tile materials, occupying the top spot. Ceramic tile quality issues have become It has become the hardest hit area for consumer complaints.
Author: Sitao
